We offer free ground shipping on all domestic orders over $100 within the 48 contiguous United States. Additional charges may apply to Hawaii, Alaska or Puerto Rico. We cannot ship to PO Boxes or any FPO/APO addresses.

It depends on where you are. A prepaid shipping label is included in all orders shipped within the U.S. Orders are ready for dispatch one business day after the receipt of payment.

Yes! There will be a shipping cost for international orders, calculated at checkout. Cindy Castro is not resposible for any customs, taxes, and duties generated for foreign countries and must be assumed by the recipient.

We offer 30-DAY RETURNS (FREE within 15 days.) Merchandise must be returned with all tags attached within 30 days for a full refund. Merchandise must not be worn, altered or washed.

Once your item has shipped, we will not be able to cancel your order with the carrier. Once your order is placed, we are unable to adjust any information. We recommend that you place a new order. For exchanges, please contact customer service at hello@cindycastro.com

Message us in our Contact Us page and you'll get a notification when and if the product is available again. 

YES! We have custom made pieces up to 3X and we hope in the future to create more as we believe in inclusivity.

We just opened up our atelier in the heart of midtown, NYC. Please schedule an appointment (hello@cindycastro.com) and meet the team and try on all of Cindy Castro New York's products.

Cindy Castro New York, LLC
252 W. 38th St.
New York, NY 10018

We are proud to be a small and slow fashion business and love to collaborate with other small businesses around the world. We take responsibility in each handcrafted piece and believe that less is more. Slow fashion is about consuming and creating fashion consciously. It connects social and environmental awareness and responsibility with the pleasure of wearing beautiful, well-made, and lasting clothing.